Remote Support
Are you looking to reduce your support
costs, speed up problem solving and above all stop
wasting time on your computer systems?
Perfect For
- Technical Support
- Bug Fixing
- Emergencies
- Training
- Backups
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Why Remote Support?
Instant Support, Easy Training, Better Service with
our newest service.
Sick of:
- Waiting for an engineer to turn up at your
site?
- Explaining what is wrong repeatedly?
- Fixing problems yourself with a set of vague,
confusing instructions over the telephone?
There is no better way of lowering your support costs,
call out charges, IT spending, time expenditure and
overheads.
All our remote support packages include
everything you need for unlimited maintenance:
- Software installed on your workstations and servers.
- Password protected access to your computers.
- A site visit and computer audit.
- Full telephone and email support.
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Applications Supported
Internet Applications - Explorer, Netscape - all versions.
Email Programs - Outlook, Outlook Express, CCmail,
etc
Office Suites- Microsoft Office (which incl. Word,
Excel, Power Point, Access, Publisher, Outlook), Windows
(Notepad, Outlook Express, and all other Windows features),
Lotus Smart Suite, Coral Word Perfect.
Web Design Suites - Macromedia Dreamweaver, Macromedia
Fireworks, FTP
Server Programs - Windows NT Server, Windows 2000 Server
Other Operating Systems - Linux, Apache, MySQL, Java/Tomcat
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Remote Support Details
Quick and reliable response (within 10mins) to all
your computer problems.
Expert support staff who will diagnose your problem
and solve it efficiently.
Site visits are kept for important issues saving money
and time.
Train yourself on the programs you use, at your desk,
at your convenience
Learn by example on how to solve similar problems in
the future. Watch the mouse movements on your screen
which are being controlled remotely by the trained help
desk staff.
Install new applications, anti-virus updates and perform
backups remotely.
When used correctly there are no security concerns
involved with VNC. The only time a person will be able
to connect to your machine is when you give them your
password which you can change at any time.
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